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Naka-ku | Mon-Fri 10-20, Sat 11-18
052-207-2657 By Appointment Only

Privacy Policy

The legally binding version is the Japanese one プライバシーポリシー

Summary:

  • We only collect data provided through our contact form to facilitate communication and service delivery.
  • Your data is processed via third-party services (FormSubmit) and hosted by Sakura Internet.
  • Personal information is stored for a maximum of 12 months unless legal obligations require otherwise.
  • You have the right to request access, correction, or deletion of your personal data at any time.

This policy enters into force on 15 October 2026.

1. Data Controller

The entity responsible for the management of personal information for this website and studio operations is as follows:

Frottoncoreio 合同会社
Director: Yui Kobayashi
Capital: ¥1,000,000
Address: Nishiki 3-chome 12-8, 460-0003 Nagoya
Email: [email protected]
Phone: 052-207-2657

2. Types of Data Collected and Methods

We collect personal information through the following methods:

  • Contact Form: Name, email address, phone number, and the content of your inquiry.
  • Direct Communication: Contact details provided during booking consultations, appointments, and contract procedures via email or phone.

We do not use tracking cookies or advertising trackers without your explicit consent. Consent management is stored in the browser's localStorage under the key "frtn-consent" for 180 days. For more details, please see our Cookie Policy.

3. Purposes and Legal Basis for Processing

In accordance with the Act on the Protection of Personal Information (APPI) of Japan, collected information is used solely for the following purposes:

  • Processing bookings, coordinating schedules, and providing studio services.
  • Responding to inquiries and maintaining professional communication.
  • Issuing invoices and processing payments (refer to Terms of Service Art. 3).

The legal basis for processing is the performance of a contract or the explicit consent provided by the user.

4. Data Transfer and Third-Party Services

To ensure efficient operations, we utilize the following external services, which may involve the transfer of data:

  • Form Processing: FormSubmit (formsubmit.co). Data is transferred to servers located in the USA. FormSubmit guarantees the confidentiality of the data and agrees not to sell personal information to third parties.
  • Hosting: Sakura Internet Inc. (Address: Grand Front Osaka Tower A 35F, 4-20 Ofuka-cho, Kita-ku, Osaka 530-0011).

5. Retention Periods and Archiving

Personal information is kept only for as long as necessary to achieve the purpose of collection.

  • Contact Data: Generally deleted or anonymized 12 months after the final interaction.
  • Session Archives: Recording data and session archives are stored for 12 months according to studio rules.

Accounting documents and records required by tax law will be retained for the legally mandated period.

6. Subject Rights

Under the APPI, you are entitled to the following rights regarding your personal data:

  • Right of Access: To request disclosure of the personal information we hold about you.
  • Right to Rectification/Erasure: To request the correction of inaccurate data or the deletion of data that is no longer necessary.
  • Right to Restriction: To request the cessation of processing if data is used outside the stated purposes.

To exercise these rights, please contact the Data Controller at the email address provided in Section 1.

7. Legal Compliance and Jurisdiction

This policy complies with the Act on the Protection of Personal Information (APPI), the Amended APPI (2022), the Telecommunications Business Act, the Consumer Contract Act, and the Specified Commercial Transactions Act.

Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the Nagoya District Court.

Complaints or consultations regarding data protection may be submitted to the following supervisory authority:

Personal Information Protection Commission (PPC)
Address: 3-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013
URL: https://www.ppc.go.jp